The Role of Nonprofits in the Career Development of the Vulnerable and Underserved

Abstract

ABSTRACT Roberts, Patricia., The Role of Nonprofits in the Career Development of the Vulnerable and Underserved. Doctor of Education (Executive Educational Leadership), December, 2023, Houston Christian University, Houston, Texas. The purpose of this study was about how nonprofit organizations can provide effective career development programs for the vulnerable and underserved people, resulting in employment and assisting them with being self-sufficient in Houston, Texas, as well as the surrounding geographical region. The study was based on qualitative research data collection tool of an online anonymous survey of SurveyMonkey with Likert scale responses. A total of 26 nonprofit leaders and employees answered questions on the anonymous survey and the results were examined. A recorded Zoom focus group interview was held with five of the leaders who provided more in-depth answers. Participation in the interview was on a voluntary basis. The findings of this study revealed how nonprofit organizations provided career development programs and the effectiveness of these programs through services offered to assist the vulnerable and underserved with employment and self-sufficiency. The implications for nonprofit organizations are to meet the basic needs of clients first before offering services such as career development. Ensure follow-up with clients to measure the level of effectiveness. Explore ways to address the motivation of clients, access training through tools and technology, provide transportation in outlying or remote areas for better access to services and educate employees on services offered by the nonprofit. Evaluate existing programs and services seeking innovative ways post COVID-19. In conclusion, the role of the nonprofit was perceived in this study as effective with room for improvement. Collaborations with other nonprofits about how best to serve the Vulnerable and Underserved especially the homeless would be important. KEY WORDS: Basic Needs, Career Development, Homeless, Job Placement, Skills based training, Under-employed, Underserved, Vulnerable